Returns & Refunds

30-day return policy

If a product is not what you hoped, you have 30 days from the day of delivery to request a return. Items should be unused, in their original packaging, in the condition you received them.

How to start a return

• Step 1. Email hello@serelumahome.com with your order number and, if relevant, a photo.
• Step 2. We reply within 24 hours with your return authorisation and the exact return address for your item.
• Step 3. Ship the item back with tracking. Once it is received and inspected, your refund is issued to the original payment method within 5–10 business days.

Damaged, defective or wrong items

If your item arrives damaged, defective, or is not what you ordered — that is on us, entirely. Send a photo within 7 days of delivery and we will replace it or refund you in full, including shipping. In many cases you will not even need to send the damaged item back.

Return shipping costs

For change-of-mind returns, return shipping is paid by the customer. For damaged, defective or incorrect items, all costs are ours.

Non-returnable

Gift cards and clearance items marked “final sale”.

Questions

Sereluma Home Ltd · hello@serelumahome.com · correspondence address: 128 City Road, London EC1V 2NX, United Kingdom.